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Mastering brand relevancy over time drives trust and sustainable growth
Boosting long-term business results through relevant brand strategy, continuous brand development and impactful brand experiences, based on insights and understanding of market drivers. Using behavioural science, strategy, creativity and design, we transform your brand and the people who love it.
A brand experience is made up by all the touchpoints a brand has to its target groups. It is created by what the brand says - communication, and what it does - behaviour. The brand experience is very much co-created with its target groups and many brand touchpoints lay beyond the brand's control (the right side of the model).
In the brand experience infinity loop, two things should be given extra attention: pulse points where the desired brand experience is created, and gaps where brand equity is leaking out. Before creating more brand equity into the loop, potential gaps should be closed for maximum efficiency.
The brand is seen for the first time - mentioned at a dinner party or a network event, someone accidently seeing it in an ad on social media, etc. The brand is seldom in the room or in control.
The brand has the first opportunity to portray itself the way it wants to, in owned channels like website, social media, etc. The brand is often in control.
The brand is being evaluated against competition. Owned channels like web, sales meetings and in store appearance, but also referencing in networks. The brand is sometimes in control.
Conversion; someone signs the job, buys the product, signs the partnership, etc. Owned channels like e-shop, physical store, personnel managers, etc. The brand is partly in control.
The first day at work, usage of the product for the first time, driving the new car. Delivery is matched against brand promise. The brand is in control, but is not always paying attention.
If the brand expectations are met the target groups communicate it to the world. Co-owned spaces like social media, LinkedIn, networks, industry media, etc. The brand is not in control.
Other people, organisations and companies promote the brand, sometimes enabled by the brand in open platforms/medias. Earned or co-owned channels. The brand is not in control.
Through our unique study, you will find the obvious wins, the hidden gems and the pitfalls of your market. And you will climb under the surface and discover the sometimes huge difference between what your customers are saying and doing.
This brand measurement will give you insights into:
We work with clients like you. Together we take on the challenges of today, making communication impactful and relevant.
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We'd love to talk to you. Drop us a line or give us a call if you want to discuss your brand.
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